The princess canopy bed nightmare

Lesson #1 do not buy furniture on the internet from a small company not matter how cute it is or how quickly they answer your emails, you will come to regret it.

The story starts with trying to get this little princess in her own bed.. how cute (double click picture to view complete cuteness)

So Mommy looked high and low for the perfect bed one that she would love even more than ours. After much searching I found it and ordered it. The nice lady said we would have it in 2-4 weeks that was 8 weeks ago. Citing patent, supplier and pregnancy issues for the delay. Last Monday it came, when we unpacked it this weekend we found a damaged piece, a round headboard that isn’t close to round with high and low places along with a sticky finish. I still do not have the bedding or the canopy. I think the notion that her princess bed would be awesome has been squashed. The company is saying it will not replace the damaged parts until they get reimbursed from the freight company. As far as the defective headboard I got this email today after I said I wanted a refund:

I have taken the time to go to the warehouse and view the work of our new employee. I do not see any issue with his work. At this point, I will need to see images of what you feel are "imperfections" in paint or quality. We do work hard at what we make. We really are not in need of having you ship it back to us yet at the same time, giving a full refund while the product is kept is also a bit uncomfortable for us too. It may be that we can replace the parts instead of refund the amount. As stated, the next headboard, would be shipped from the same headquarters as where your bed frame was made (along with the back piece) assuring an exacting finish and as well cut out by CnC.

Please send details images of anything that you consider imperfect. As stated, I have been double checking work produced here and it well exceeds my expectations.

Thank you for your cooperation in the matter.

Never mind my email that prompted this noted:

Multiple paint drips

Irregular shape

It and the boards are so sticky they stick to themselves our hands and other pieces, maybe another coating was to be applied. The finish is entirely different from the rest of the bed.

All that being said if this is my biggest problem today I am pretty lucky.